10 Questions and Answers, Before You Hire a Consultant
Those organizations who recruit good consultants get the job done roughly twice as fast. By helping you avoid mistakes, a good consultant can help you get the job done faster. But only a good consultant can do this. Not all consultants are created equally, and it is important to select a consultant that is right for you.
How do you tell the difference? Before you hire ISO 9000 consulting help, here are questions to ask ISO 9001 consultants. (These questions are relevant to consultants for ISO 14000, AS9100, etc.). The consultant who gives you the best answers is the one for you!
1: How much will it cost us to get ready for ISO 9001, AS9100,or ISO 14000 registration?
2: How long does it take to get ISO 9001 set up and ready for registration?
3: What Standard will you help us work toward?
Make sure your consultant is versed in the current standards and can explain to your satisfaction which Standard fits you best. The right consultant is so fluent in all these technical details that he or she will be able to guide you with confidence and complete credibility.
4: How much do we have to pay up front?
5: Who will be the lead consultant on our project?
6: What do you charge for phone consultation during, and after, the project?
7: What registration firms are you tied to?
8: Will you be present during our registration audit?
That option is up to you and should be considered part of the closeout to the project, (Not an additional cost to you). Keep in mind, the consultant cannot help you during a registration audit; the assessors will not allow any participation on the consultant’s part.
9: What will you charge to help us deal with noncompliances found during our registration audit?
10: How often will you have to come back to help us keep up our system after we are registered?
The answer should be, "Not ever." A reputable consultant works hard to ensure that you fully own your quality management system at the time of registration.
What are the benefits of implementing an effective QMS based on the ISO 9001:2008 standard?
- Improves customer satisfaction due to an organization's QMS capability and consistency in meeting requirements.
- Improves conformity to quality requirements
- Increases competitive edge and market share
- Increasingly recognized as a requirement for contractual relationships in the global arena.
- Improves business efficiency and productivity
- Reduces organizational waste, inefficiencies, and defects
- Facilitates continual improvement in business processes and customer satisfaction
- Improves process consistency and stability
- Facilitates employee competence and consistency of performance
- Improves employee motivation and empowerment through improved participation, communication and interaction.
- Generates objective evidence to support the assessment of QMS conformity and effectiveness
- Improves supplier performance by developing relationships that foster cooperative interaction in understanding and fulfilling customer requirements.